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Lini LLC

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Lini Insights: Why Enterprise AI Governance Starts with Human Context

What a week! We’re coming off two milestone experiences—connecting with over 1,000 global service design leaders in Germany at the Service Design Global Conference (SDGC) and unpacking the future of enterprise AI governance in San Francisco. Whether we’re designing human-centered service systems or architecting agentic workflows, one truth remains clear: technology only creates durable value when it is anchored in clear human intent, organizational context, and systems thinking. Service...

As leaders, founders, and innovators, one of our biggest challenges today isn't just adopting new tools, it's building sustainable systems, managing risk, and keeping human needs at the center of technology. This fall, Lini LLC is hosting and participating in a series of workshops and panel discussions focused on real-world operational readiness, AI governance, and cross-disciplinary innovation. Check out My First Podcast! Learn more about SF Tech Week Events Upcoming SCORE Workshop 📅...

It's been a busy August at Lini. If you have been following along on social media, you know I’ve been bringing a little more of my personal life to the feeds. Alongside sharing how Lini approaches operational risk, I’ve been sharing my biggest non-work project of the year: I got married! Because my husband’s and my families are scattered across the globe, we skipped the traditional one big wedding. Instead, we had a tiny wedding and then embarked on a world tour of seven different wedding...

For centuries, verbal storytelling was the primary way humans passed down historical information and moral ethics. Today, AI risks diluting this by replacing human narratives with synthetic content. As organizations rush to adopt AI for business growth, a critical challenge has emerged: How do we implement AI responsibly while maintaining the speed that continuous improvement requires? AI won't replace humans, but left unchecked, it can easily erode the empathy, creativity, and ethics that...

A recent article highlighted a question for me that many executives are whispering currently: "We have AI running in our business – who is responsible if something goes wrong?" According to Deloitte's 2026 State of AI report, while AI deployment is surging, only 1 in 5 companies has a mature governance model. The gap between deployment speed and governance maturity is exactly where liability lives. Furthermore, if your organization relies on strict, centralized control to manage this rapid...